Terms and Conditions

Policy Changes

We reserve the right to change, modify, or amend this policy at any time. If amended, the effective date of the policy amendment will always be posted at the beginning of this policy. The new policy will replace any prior policies to the extent that there are any inconsistencies. Use of this web site after modification, implies that you consent to the policy as amended.

Shipping

Orders are typically shipped within 24 - 48 hours by UPS Ground. See the Shipping page for detailed information on service options, conditions and expectations.

Returns & Refunds 

We will accept returns for merchandise within 30 days of purchase. With a receipt, we offer a refund in the same manner in which the original sale was made for items returned. Credit card refunds will be credited back to the same card. We do not refund shipping. Returns are made at the customer’s expense.

All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. If an item is defective, please include a note indicating the defect. Sale or close-out merchandise is final sale, no exchanges or refunds. Price adjustments will not be honored.

Products purchased on our web site cannot be returned to a retail store for a refund.

If you have questions please call customer service at 888-760-9012, M-F, 8am to 5pm EST.

Send returns by one of the services below. You will be responsible for any return shipping charges. We recommend using an insured, trackable shipping method.

By UPS or FedEx:
Pumpernickel Press
Returns - Customer Service
508 Jack Enders Blvd.
Berryville, VA 22611

By US Postal Service:
Pumpernickel Press
Returns – Customer Service
P.O. Box 603
Berryville, VA 22611